Keriviqa Refund Policy

Keriviqa issues refunds for eligible transactions when a refund has been approved under our policies or is otherwise required under applicable law.

Refunds Following a Return

When a product is returned according to Keriviqa return instructions, we may inspect or review the returned item before confirming the refund.

Once approved, the eligible refund will normally be initiated through the original payment method where reasonably possible.

Payment Provider Processing

After Keriviqa initiates a refund, the time required for the amount to appear in the customer's account may vary depending on the bank, card issuer, digital-wallet provider, payment processor, or other financial institution involved.

Keriviqa does not control the internal posting time of those providers.

Pre-Shipment Cancellation Refunds

Customers may request cancellation of a Keriviqa order before shipment.

Cancellation requests should be sent to:

service@keriviqa.com

If the order has not yet shipped and the cancellation can still be completed, Keriviqa will cancel the applicable order and arrange an appropriate refund if payment has already been collected.

After shipment, the Keriviqa Return Policy will normally apply.

Order Problems

If Keriviqa confirms that an order involves an incorrect item, missing item, qualifying damage, duplicate payment, or another valid transaction or fulfillment problem, we will review the available remedy according to the circumstances.

Refund Adjustments

Where permitted by applicable law, a refund may be adjusted or declined if the returned product does not meet the applicable return requirements.

Keriviqa will communicate material issues affecting the refund.

Duplicate or Unexpected Charges

If you believe that a Keriviqa transaction was charged incorrectly or more than once, contact:

service@keriviqa.com

Please include enough order and transaction information for the issue to be investigated, but do not send complete payment-card credentials by email.

Refund Rights

This Keriviqa Refund Policy does not remove any refund rights that must be provided under applicable consumer law.

Refund Support

service@keriviqa.com