Frequently Asked Questions
Frequently Asked Questions
WHAT IS KERIVIQA?
Keriviqa is a car interior care brand focused on practical products and
accessories for everyday vehicle-interior maintenance.
WHO OPERATES KERIVIQA.COM?
Keriviqa is owned and operated by:
Chongqing Xianghan Technology Development Co., Ltd.
WHERE IS THE BUSINESS LOCATED?
Business Address:
No. 1, Building 1,
Changcheng Liyushi Huanyu Commercial and Residential Building,
Jijiang Subdistrict,
Jiangjin District, Chongqing, China
WHAT TYPES OF PRODUCTS DOES KERIVIQA OFFER?
Our collection may include products for:
- Interior Cleaning
- Dashboard & Console Care
- Seat & Upholstery Care
- Interior Detailing
- Dust & Debris Removal
- Car Organization
- Everyday Interior Care
ARE KERIVIQA PRODUCTS SAFE FOR EVERY VEHICLE SURFACE?
Vehicle interiors use many different materials and finishes.
Customers should follow the individual product instructions and, where
appropriate, test products on a small inconspicuous area first.
HOW LONG DOES ORDER PROCESSING TAKE?
Orders are normally processed within:
2 business days after payment confirmation.
HOW LONG DOES DELIVERY TAKE?
Estimated delivery:
5–8 business days after dispatch.
HOW MUCH IS SHIPPING?
Free standard shipping over US$45.
US$5.99 standard shipping below US$45.
WHERE DO ORDERS SHIP FROM?
Orders are primarily fulfilled from facilities in China.
Depending on inventory and destination, some orders may be fulfilled
through our own or partner fulfillment facilities.
DO YOU PROVIDE TRACKING?
Yes.
Tracking is normally provided after shipment where available.
WHAT IS THE RETURN PERIOD?
Eligible products may be returned within:
30 calendar days after delivery.
WHERE DO RETURNS GO?
Approved returns are sent to:
No. 1, Building 1,
Changcheng Liyushi Huanyu Commercial and Residential Building,
Jijiang Subdistrict,
Jiangjin District, Chongqing, China
Please contact service@keriviqa.com before sending a return.
WHO PAYS RETURN SHIPPING?
For preference-based returns:
The customer is responsible for return shipping.
For confirmed damaged, defective, incorrect or materially
misdescribed items:
Keriviqa provides an appropriate solution at no additional reasonable
return cost to the customer.
HOW LONG DOES A REFUND TAKE?
Approved refunds are initiated within:
5–10 business days
after the returned product has been received and inspected.
CAN I CANCEL AN ORDER?
Yes.
Cancellation may be requested before shipment.
CAN I CHANGE MY ADDRESS?
An address correction may be requested before shipment.
CAN I CHANGE PRODUCT OR QUANTITY?
Product, variant and quantity changes are not supported after order
placement.
Where appropriate, customers may request cancellation before shipment
and place a new order.
HOW DO I CONTACT KERIVIQA?
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM
China Standard Time (UTC+8)