Order Tracking & Delivery Issues
Order Tracking & Delivery Issues
1. TRACKING INFORMATION
After shipment, customers will normally receive available tracking
information.
2. TRACKING ACTIVATION
Tracking may not update immediately after shipment.
Carrier systems sometimes require additional time to register an initial
scan.
3. ESTIMATED DELIVERY
Estimated delivery:
5–8 business days after dispatch.
4. DELAYED TRACKING
If tracking has not updated for an extended period, contact:
Please include the order number.
5. LOST PACKAGE
If a package appears lost, Keriviqa will review the available tracking
and fulfillment information.
6. DELIVERED BUT NOT RECEIVED
If tracking shows Delivered but the shipment cannot be located,
customers should check the immediate delivery area and available carrier
information.
If still missing, contact:
7. INCORRECT ADDRESS
Customers should review shipping information carefully during checkout.
Address corrections may be requested before shipment.
After shipment, a change may no longer be possible.
BUSINESS INFORMATION
Keriviqa is owned and operated by:
Chongqing Xianghan Technology Development Co., Ltd.
Business Address:
No. 1, Building 1,
Changcheng Liyushi Huanyu Commercial and Residential Building,
Jijiang Subdistrict,
Jiangjin District, Chongqing, China
Customer Support:
service@keriviqa.com
Customer Service Hours:
Monday-Friday, 9:00 AM-6:00 PM
China Standard Time (UTC+8)