Shipping Policy
Shipping Policy
Keriviqa provides clear information regarding order processing,
estimated delivery, shipping charges, fulfillment origin and tracking.
Keriviqa is owned and operated by:
Chongqing Xianghan Technology Development Co., Ltd.
1. ORDER PROCESSING
Orders are typically processed within:
2 business days after payment confirmation.
Processing may include:
- Payment confirmation
- Order verification
- Product preparation
- Packing
- Fulfillment preparation
2. ESTIMATED DELIVERY
Estimated delivery is:
5–8 business days after dispatch.
This estimate applies to our primary United States and United Kingdom
markets and generally to other supported international destinations
where checkout is available.
Delivery estimates are not guarantees.
Delivery may vary because of:
- Destination
- Carrier conditions
- Customs procedures
- Transportation conditions
- Local delivery conditions
- Peak-season volume
- Events outside reasonable control
3. SHIPPING FEES
Free standard shipping is available on orders over:
US$45
For orders below US$45:
Standard shipping is US$5.99.
These values must remain consistent throughout keriviqa.com.
4. FULFILLMENT ORIGIN
Orders are primarily fulfilled from facilities in China.
Depending on inventory availability and delivery destination, some
orders may be fulfilled through our own or partner fulfillment
facilities.
Keriviqa does not represent every shipment as originating from a local
customer-country warehouse.
5. TRACKING
After shipment, customers will normally receive available tracking
information.
Tracking may require additional time to become active after a shipment
is created.
6. MULTIPLE PACKAGES
Some orders may be delivered in more than one package.
Receiving one package does not necessarily mean that remaining items are
missing.
7. ADDRESS CHANGES
Customers may request an address correction before shipment.
Contact:
Please provide:
- Order number
- Customer name
- Correct shipping address
Changes cannot be guaranteed after fulfillment has progressed to
shipment.
8. DELIVERY DELAYS
If tracking has not updated for an extended period, contact:
9. LOST PACKAGES
If a package appears lost, Keriviqa will review available tracking and
fulfillment information and determine an appropriate next step.
We do not automatically transfer all responsibility to the customer
after a shipment is handed to a carrier.
10. DELIVERED BUT NOT RECEIVED
If tracking shows Delivered but the package cannot be located,
customers should check:
- Immediate delivery location
- Household members where applicable
- Available carrier delivery details
If the package is still missing, contact:
11. SHIPPING SUPPORT
BUSINESS INFORMATION
Keriviqa is owned and operated by:
Chongqing Xianghan Technology Development Co., Ltd.
Business Address:
No. 1, Building 1,
Changcheng Liyushi Huanyu Commercial and Residential Building,
Jijiang Subdistrict,
Jiangjin District, Chongqing, China
Customer Support:
service@keriviqa.com
Customer Service Hours:
Monday-Friday, 9:00 AM-6:00 PM
China Standard Time (UTC+8)