Returns & Refunds Policy
Returns & Refunds Policy
Keriviqa provides a clear process for eligible return and refund
requests.
1. RETURN WINDOW
Eligible products may be returned within:
30 calendar days after delivery.
2. RETURN ELIGIBILITY
For a standard preference-based return, the product should normally:
- Be substantially in the condition received
- Not show damage caused by misuse
- Include applicable components and accessories
- Be identifiable as part of a Keriviqa purchase
- Include original packaging where reasonably applicable
3. HOW TO REQUEST A RETURN
Before sending a return, contact:
Please include:
- Order number
- Customer name
- Product being returned
- Reason for return
- Photographs or video where relevant
4. RETURN ADDRESS
Approved returns should be sent to:
Chongqing Xianghan Technology Development Co., Ltd.
No. 1, Building 1,
Changcheng Liyushi Huanyu Commercial and Residential Building,
Jijiang Subdistrict,
Jiangjin District, Chongqing, China
Customers should contact Keriviqa before sending a return so the return
can be correctly identified and handled.
5. PREFERENCE-BASED RETURNS
For returns caused by:
- Change of mind
- Ordering the wrong product
- Personal preference
- No longer wanting the product
the customer is responsible for return shipping costs.
6. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If an item arrives:
- Damaged
- Defective
- Incorrect
- Materially different from the confirmed product description
contact:
Please provide photos or video where useful.
If the issue is confirmed, Keriviqa will provide an appropriate:
- Replacement
- Refund
- Return solution
at no additional reasonable return cost to the customer.
7. RETURN INSPECTION
Returned products may be inspected after arrival.
We may review:
- Product condition
- Included components
- Order identification
- Reason for return
8. REFUND TIMING
Approved refunds are initiated within:
5–10 business days
after the returned product has been received and inspected.
9. REFUND METHOD
Approved refunds are normally issued to the original payment method.
Banks or payment providers may require additional processing time after
Keriviqa initiates the refund.
10. EXCHANGES
Depending on the circumstances and product availability, Keriviqa may
offer:
- Replacement
- Return and reorder
- Another appropriate solution